About Journal

  Although there are a lot of journals in the field of management and health, there are a few, if any, journals focusing exclusively on management issues in the healthcare system. Management Issues in Healthcare System aims to bridge the perceived gap regarding a journal which exclusively focuses on exploring major issues of management in the healthcare system in depth. This journal caters to the immediate and urgent needs of policy-makers, managers, practitioners, experts, and researchers in this field of inquiry. Management Issues in Healthcare System publishes empirical quantitative, qualitative,...
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The relationship between job stress and turnover intentions in the pesticide sector of Pakistan: An employee behavior perspective

Syeda Sania Zahra; Muhammad Imran Khan; Muhammad Imran; Qaiser Aman; Rafaqet Ali

Management Issues in Healthcare System, Volume 4, Issue 1, Pages 1-12
DOI: 10.33844/mihs.2018.60369

The study outlines that stress exists in any ailing or unpleasing situation. Current study tries to uncover the relationship among work overload, work ambiguity and supervisory support, and employee turnover intentions. The twelve companies are selected out of 23 totals so the findings can be generalized on this sector. A structured questionnaire was distributed among the sample that consisted of 412 employees of this sector. Quantitative techniques were used to measure the results and statistical analyses were applied to confirm the research hypothesis. The findings of this study suggest that there is a significant and positive relationship between job stressors and employees’ turnover intention. The job factors, relationships at work, and career development opportunities have also impact on employees’ turnover intention. The job stress has a positive and significant impact on employees’ turnover intention. Considering the importance of employees’ turnover intention and job stress in Pesticide sector, the researchers and administrator and policy makers should take necessary measures to increase the supervisory support at work, minimize the work overload and work ambiguity, and improve other job factors to decrease the employees’ intention to leave the organization.

Study of the relationship between information technology and knowledge management in the headquarters of Tehran Social Security Organization

Attieh S.Mirakbari; Sedigheh Abedini; Hesamaddin Kamalzadeh

Management Issues in Healthcare System, Volume 4, Issue 1, Pages 13-28
DOI: 10.33844/mihs.2018.60187

Information technology and knowledge management are two important matters in the modern organizations of this era. The biggest factor in the success of knowledge management in the present era is the potential that information technology creates for it. Therefore, the purpose of this paper is to determine the relationship between information technology and knowledge management in the headquarters of the Social Security Organization. The research method was descriptive-correlational and the statistical population was 620 Experts and senior staff of headquarters of the social security organization. Of these, 237 were selected by random sampling method based on Cochrans formula. Collected information through questionnaire were analyzed using SPSS and LISREL softwares. The results indicated a significant relationship between information technology and knowledge management in the headquarters of the Social Security Organization as well as the relationship between information technology and knowledge management components such as (acquisition, creation, storage, distribution, maintenance). According to the Friedman test, knowledge storage was highly related to information technology in the organization under study.

Do Not Panic! Enhancing Service Recovery of Nursing Services

Maha Mohammed Yusr; Mohamad Zainol Abidin Bin Adam; Dayang Nor Saina Bt Azzeni; Wan Mohd Azwan Bin Abaid

Management Issues in Healthcare System, Volume 4, Issue 1, Pages 29-41
DOI: 10.33844/mihs.2018.60279

Service recovery has been an important issue due to broader social and economic context that shows greater demand for health, care and support which can be concluded that it is critical to study the health care services. Predicting that factors such as top management leadership, teamwork, empowerment, training and commitment is critical to be understood because all these factors will affect the motivation and attitude of employees toward service recovery. Furthermore, employee is one of the source of sustainable competitive advantage to organisations. Nursing staffs are the ones who have variety of jobs to perform and need to juggle with many jobs at many places in the medical profession. Hence, there is no doubt that failure in their service might occur and service recovery is very crucial to make sure that nurses will perform better in service recovery. This study, therefore, aims to determine the factors influencing service recovery among public nurses.  Nurses from various public hospitals in Seberang Perai Utara, Pulau Pinang were chosen as respondents for this study. A total number of 400 questionnaires were distributed to respondents using simple random sampling method. Only 368 questionnaires were returned and used for analysis. The results of correlation analysis and regression analysis have shown that three independent variables (empowerment, training and commitment) had a significant relationship and influenced service recovery. In conclusion, the findings in this study revealed that nurse’s commitment is the most critical factors in service recovery.

Effects of Emotional and Spiritual Intelligence on Job Performance among Temporary Nurses at Abdul Riva’i Regional General Hospital, Berau District, East Kalimantan Province, Indonesia

Siswoyo Haryono; Febry Rosady; Mohd Shamsuri MdSaad

Management Issues in Healthcare System, Volume 4, Issue 1, Pages 42-54
DOI: 10.33844/mihs.2018.60231

This study examined the effect of emotional and spiritual intelligence on performance of temporary nurses at the Regional General Hospital of Berau District East Kalimantan Province, Indonesia.  It also investigated the mediating role of organisational commitment on the relationship between emotional and spiritual intelligence on the performance of these nurses. Survey data collected from 129 respondents was examined using the Structural Equation Modeling (SEM) technique utilising AMOS version 22.0 software. Emotional intelligence and spiritual intelligence was found to have positive and significant effects toward organisational commitment. Subsequently, organisational commitment has positive and significant effects on temporary nurses’ performance and positively mediates the relationship between emotional intelligence and spiritual intelligence on temporary nurses’ performance. The results of this study can assist hospital administrators in Indonesia to look into improving the temporary nurses’ performance by focusing on their organisational commitment. It is also pertinent for them to understand the role of emotional intelligence and spiritual intelligence when undertaking action to strengthen the nurses’ organisational commitment.

The relationship between job stress and turnover intentions in the pesticide sector of Pakistan: An employee behavior perspective

Syeda Sania Zahra; Muhammad Imran Khan; Muhammad Imran; Qaiser Aman; Rafaqet Ali

Management Issues in Healthcare System, Volume 4, Issue 1, Pages 1-12
DOI: 10.33844/mihs.2018.60369

The study outlines that stress exists in any ailing or unpleasing situation. Current study tries to uncover the relationship among work overload, work ambiguity and supervisory support, and employee turnover intentions. The twelve companies are selected out of 23 totals so the findings can be generalized on this sector. A structured questionnaire was distributed among the sample that consisted of 412 employees of this sector. Quantitative techniques were used to measure the results and statistical analyses were applied to confirm the research hypothesis. The findings of this study suggest that there is a significant and positive relationship between job stressors and employees’ turnover intention. The job factors, relationships at work, and career development opportunities have also impact on employees’ turnover intention. The job stress has a positive and significant impact on employees’ turnover intention. Considering the importance of employees’ turnover intention and job stress in Pesticide sector, the researchers and administrator and policy makers should take necessary measures to increase the supervisory support at work, minimize the work overload and work ambiguity, and improve other job factors to decrease the employees’ intention to leave the organization.

Study of the relationship between information technology and knowledge management in the headquarters of Tehran Social Security Organization

Attieh S.Mirakbari; Sedigheh Abedini; Hesamaddin Kamalzadeh

Management Issues in Healthcare System, Volume 4, Issue 1, Pages 13-28
DOI: 10.33844/mihs.2018.60187

Information technology and knowledge management are two important matters in the modern organizations of this era. The biggest factor in the success of knowledge management in the present era is the potential that information technology creates for it. Therefore, the purpose of this paper is to determine the relationship between information technology and knowledge management in the headquarters of the Social Security Organization. The research method was descriptive-correlational and the statistical population was 620 Experts and senior staff of headquarters of the social security organization. Of these, 237 were selected by random sampling method based on Cochrans formula. Collected information through questionnaire were analyzed using SPSS and LISREL softwares. The results indicated a significant relationship between information technology and knowledge management in the headquarters of the Social Security Organization as well as the relationship between information technology and knowledge management components such as (acquisition, creation, storage, distribution, maintenance). According to the Friedman test, knowledge storage was highly related to information technology in the organization under study.

Effects of Emotional and Spiritual Intelligence on Job Performance among Temporary Nurses at Abdul Riva’i Regional General Hospital, Berau District, East Kalimantan Province, Indonesia

Siswoyo Haryono; Febry Rosady; Mohd Shamsuri MdSaad

Management Issues in Healthcare System, Volume 4, Issue 1, Pages 42-54
DOI: 10.33844/mihs.2018.60231

This study examined the effect of emotional and spiritual intelligence on performance of temporary nurses at the Regional General Hospital of Berau District East Kalimantan Province, Indonesia.  It also investigated the mediating role of organisational commitment on the relationship between emotional and spiritual intelligence on the performance of these nurses. Survey data collected from 129 respondents was examined using the Structural Equation Modeling (SEM) technique utilising AMOS version 22.0 software. Emotional intelligence and spiritual intelligence was found to have positive and significant effects toward organisational commitment. Subsequently, organisational commitment has positive and significant effects on temporary nurses’ performance and positively mediates the relationship between emotional intelligence and spiritual intelligence on temporary nurses’ performance. The results of this study can assist hospital administrators in Indonesia to look into improving the temporary nurses’ performance by focusing on their organisational commitment. It is also pertinent for them to understand the role of emotional intelligence and spiritual intelligence when undertaking action to strengthen the nurses’ organisational commitment.

Total quality management implementation in the healthcare industry: Findings from Libya

Mine HALIS; Mohammed R. TWATI; Muhsin HALIS

Management Issues in Healthcare System, Volume 3, Issue 1, Pages 4-21
DOI: 10.33844/mihs.2017.60466

The study researches the applied principles to achieve Total Quality Management (TQM) at healthcare institutions. Main elements elaborated in accordance with field specialists and international standards. These principles, elements, and the associated processes were reflected on the healthcare industry and the specific requirements of its operations, management, and customers. In order to apply the literature study into the field, a case study of the healthcare industry in Libya is adopted. The research method was to survey hospital staff from all levels and in several institutions about the basic principles of TQM at their workplace. The participants were also asked about the work methods, their awareness about the importance of TQM, the usage of modern technology by their institutions, utilization of resources, and the problems that may hinder the implementation of TQM the hospitals. The analysis of the survey indicated that the implementation of quality at Libyan hospitals is estimated at 33.6% with a significant lack of awareness about quality. A set of recommendation is then provided for hospital leadership for study and implementation.

Do Not Panic! Enhancing Service Recovery of Nursing Services

Maha Mohammed Yusr; Mohamad Zainol Abidin Bin Adam; Dayang Nor Saina Bt Azzeni; Wan Mohd Azwan Bin Abaid

Management Issues in Healthcare System, Volume 4, Issue 1, Pages 29-41
DOI: 10.33844/mihs.2018.60279

Service recovery has been an important issue due to broader social and economic context that shows greater demand for health, care and support which can be concluded that it is critical to study the health care services. Predicting that factors such as top management leadership, teamwork, empowerment, training and commitment is critical to be understood because all these factors will affect the motivation and attitude of employees toward service recovery. Furthermore, employee is one of the source of sustainable competitive advantage to organisations. Nursing staffs are the ones who have variety of jobs to perform and need to juggle with many jobs at many places in the medical profession. Hence, there is no doubt that failure in their service might occur and service recovery is very crucial to make sure that nurses will perform better in service recovery. This study, therefore, aims to determine the factors influencing service recovery among public nurses.  Nurses from various public hospitals in Seberang Perai Utara, Pulau Pinang were chosen as respondents for this study. A total number of 400 questionnaires were distributed to respondents using simple random sampling method. Only 368 questionnaires were returned and used for analysis. The results of correlation analysis and regression analysis have shown that three independent variables (empowerment, training and commitment) had a significant relationship and influenced service recovery. In conclusion, the findings in this study revealed that nurse’s commitment is the most critical factors in service recovery.

The relationship between job stress and turnover intentions in the pesticide sector of Pakistan: An employee behavior perspective

Syeda Sania Zahra; Muhammad Imran Khan; Muhammad Imran; Qaiser Aman; Rafaqet Ali

Management Issues in Healthcare System, Volume 4, Issue 1, Pages 1-12
DOI: 10.33844/mihs.2018.60369

The study outlines that stress exists in any ailing or unpleasing situation. Current study tries to uncover the relationship among work overload, work ambiguity and supervisory support, and employee turnover intentions. The twelve companies are selected out of 23 totals so the findings can be generalized on this sector. A structured questionnaire was distributed among the sample that consisted of 412 employees of this sector. Quantitative techniques were used to measure the results and statistical analyses were applied to confirm the research hypothesis. The findings of this study suggest that there is a significant and positive relationship between job stressors and employees’ turnover intention. The job factors, relationships at work, and career development opportunities have also impact on employees’ turnover intention. The job stress has a positive and significant impact on employees’ turnover intention. Considering the importance of employees’ turnover intention and job stress in Pesticide sector, the researchers and administrator and policy makers should take necessary measures to increase the supervisory support at work, minimize the work overload and work ambiguity, and improve other job factors to decrease the employees’ intention to leave the organization.

An Overview on Talent Management in Nursing

Sadeghe Hosseinzadeh Nojedeh; Farzad Sattari Ardabili

Management Issues in Healthcare System, Volume 1, Issue 1, Pages 4-17
DOI: 10.33844/mihs.2015.60408

Talent management has attracted increasing attention from academics and practitioners in recent years, but there are a number of gaps for further theoretical and empirical development. The present paper aims to contribute to the literature on talent management in nursing by developing a clear and concise definition of talent management and offering an in depth review of the talent concept. Furthermore, we distinguish two main approaches of talent management: exclusive and inclusive talent management. Then, this paper examines the different characteristics of indicators of talent management in health care system particularly in recruiting nurses. The analysis of the findings of studies conducted to date indicates that leading indicators for nurses have not developed. Therefore, managers of health centers need to specify route of nurses’ career and future positions from the beginning to get optimal individual and organizational output.

Valuation of human resources in organization

Jalal Delavaripour; Morvarid Alishiri

Management Issues in Healthcare System, Volume 2, Issue 1, Pages 4-16
DOI: 10.33844/mihs.2016.60324

This study was conducted to develop an analysis framework to link the human capital costs to the results of long-term interests or profits for providing a model for representing human capital on the balance sheet. This framework introduced various types of accounting methods for human capital performance-related payments. This paper represented a set of expenses which are controlled by organizations and some of economic benefits of these costs that occur in different time periods for investment. In addition, there were also some costs that did not provide long-term benefits or were less productive that should be taken into account. Finally, this study tried to represent the amortization of the human capital as an asset on the balance sheet by applying mathematical models.                                                                                                     

An overview of the social functions of gossip in the hospitals

Maryam Babaei Aghbolagh; Farzad Sattari Ardabili

Management Issues in Healthcare System, Volume 2, Issue 1, Pages 27-33
DOI: 10.33844/mihs.2016.60194

This article deals with the functions of gossip in society and institutional environments. According to available literature, the functions of gossip in society can be divided in to four major areas including information, entertainment, friendship or intimacy, and penetration. Among organizational employees such as hospital nurses, gossiping has positive and negative results at both the individual and organizational levels. Thus, nurses can reduce their stress and anxiety at their workplace through involving in environmental gossip. Meanwhile, uncontrolled or negative gossip can be harmful for organizational interests.

The effect of psychological empowerment on the productivity of nurses in private hospitals of Bandar Abbas

Tayeb Dehghani; Mohammad Mahmoudi; Mahmoud Ameri

Management Issues in Healthcare System, Volume 2, Issue 1, Pages 43-51
DOI: 10.33844/mihs.2016.60458

Nowadays, empowerment is considered as a useful tool for employees’ qualitative enhancement or growth and as one of basic factors in increasing employees’ productivity. This descriptive study aimed to investigate the effect of psychological empowerment on nurses’ productivity in private hospitals of Bandar Abbas. The statistical population of this research included 508 nurses of private hospitals in Bandar Abbas, which finally 217 of those nurses were selected as statistical sample through using stratified random sampling and Cochran’s sample size formula. To collect data, two validated questionnaires including Spreitzer Standard Questionnaire (1995) and Hersey-Goldsmith Questionnaire (1980) were used to measure psychological empowerment and productivity, respectively. The results revealed that there is a significant positive correlation between competency, confidence, impact, and autonomy and nurses’ productivity and there is a reversed significant relationship between significance and productivity.

Publisher: Canadian Institute For Knowledge Development

Email:  MIHSinfo@cikd.ca

Editor-in-chief: Banafsheh Sadeghi

ISSN: 2476-6771