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Effects of Emotional and Spiritual Intelligence on Job Performance among Temporary Nurses at Abdul Riva’i Regional General Hospital, Berau District, East Kalimantan Province, Indonesia

Siswoyo Haryono; Febry Rosady; Mohd Shamsuri MdSaad

Management Issues in Healthcare System, 2018, Volume 4, Issue 1, Pages 42-54
DOI: 10.33844/mihs.2018.60231

This study examined the effect of emotional and spiritual intelligence on performance of temporary nurses at the Regional General Hospital of Berau District East Kalimantan Province, Indonesia.  It also investigated the mediating role of organisational commitment on the relationship between emotional and spiritual intelligence on the performance of these nurses. Survey data collected from 129 respondents was examined using the Structural Equation Modeling (SEM) technique utilising AMOS version 22.0 software. Emotional intelligence and spiritual intelligence was found to have positive and significant effects toward organisational commitment. Subsequently, organisational commitment has positive and significant effects on temporary nurses’ performance and positively mediates the relationship between emotional intelligence and spiritual intelligence on temporary nurses’ performance. The results of this study can assist hospital administrators in Indonesia to look into improving the temporary nurses’ performance by focusing on their organisational commitment. It is also pertinent for them to understand the role of emotional intelligence and spiritual intelligence when undertaking action to strengthen the nurses’ organisational commitment.

Do Not Panic! Enhancing Service Recovery of Nursing Services

Maha Mohammed Yusr; Mohamad Zainol Abidin Bin Adam; Dayang Nor Saina Bt Azzeni; Wan Mohd Azwan Bin Abaid

Management Issues in Healthcare System, 2018, Volume 4, Issue 1, Pages 29-41
DOI: 10.33844/mihs.2018.60279

Service recovery has been an important issue due to broader social and economic context that shows greater demand for health, care and support which can be concluded that it is critical to study the health care services. Predicting that factors such as top management leadership, teamwork, empowerment, training and commitment is critical to be understood because all these factors will affect the motivation and attitude of employees toward service recovery. Furthermore, employee is one of the source of sustainable competitive advantage to organisations. Nursing staffs are the ones who have variety of jobs to perform and need to juggle with many jobs at many places in the medical profession. Hence, there is no doubt that failure in their service might occur and service recovery is very crucial to make sure that nurses will perform better in service recovery. This study, therefore, aims to determine the factors influencing service recovery among public nurses.  Nurses from various public hospitals in Seberang Perai Utara, Pulau Pinang were chosen as respondents for this study. A total number of 400 questionnaires were distributed to respondents using simple random sampling method. Only 368 questionnaires were returned and used for analysis. The results of correlation analysis and regression analysis have shown that three independent variables (empowerment, training and commitment) had a significant relationship and influenced service recovery. In conclusion, the findings in this study revealed that nurse’s commitment is the most critical factors in service recovery.

Study of the relationship between information technology and knowledge management in the headquarters of Tehran Social Security Organization

Attieh S.Mirakbari; Sedigheh Abedini; Hesamaddin Kamalzadeh

Management Issues in Healthcare System, 2018, Volume 4, Issue 1, Pages 13-28
DOI: 10.33844/mihs.2018.60187

Information technology and knowledge management are two important matters in the modern organizations of this era. The biggest factor in the success of knowledge management in the present era is the potential that information technology creates for it. Therefore, the purpose of this paper is to determine the relationship between information technology and knowledge management in the headquarters of the Social Security Organization. The research method was descriptive-correlational and the statistical population was 620 Experts and senior staff of headquarters of the social security organization. Of these, 237 were selected by random sampling method based on Cochrans formula. Collected information through questionnaire were analyzed using SPSS and LISREL softwares. The results indicated a significant relationship between information technology and knowledge management in the headquarters of the Social Security Organization as well as the relationship between information technology and knowledge management components such as (acquisition, creation, storage, distribution, maintenance). According to the Friedman test, knowledge storage was highly related to information technology in the organization under study.

Assessment of the access of the cities of Alborz province to healthcare infrastructure using TOPSIS and MORIS models

Seyyed Javad Sharif Sheykholeslami; Sara Rahmani; Ali Asghar Yousefi

Management Issues in Healthcare System, 2015, Volume 1, Issue 1, Pages 38-48
DOI: 10.33844/mihs.2015.60347

Since the health of mind and body is considered as one of the important criteria in the development of regions and countries, therefore, the access to the services as well as its optimal distribution in the regions of the country is of prime importance. In the issue of the equitable access to healthcare services, the first point raised is the access to services. This study aimed to assess the cities of Alborz province in having the healthcare infrastructure. Thus, after extracting indicators for healthcare infrastructure, TOPSIS, MORIS models, and coefficient of the importance were calculated for each of the infrastructures. Finally, by using AHP technique, the cities were ranked in terms of access to healthcare infrastructure. The results obtained for the model indicated that there was a large difference between the province and its cities in terms of access to MORIS and TOPSIS of healthcare infrastructure. In both models, Karaj made the highest and Taleghan city made the least benefit of health infrastructure. Using Spearman rank-order correlation, the correlation between cities population rank and the rank of having healthcare infrastructure was assessed. The results revealed very poor correlation between these two categories and the distribution of healthcare infrastructure had not been done on the basis of population.