Keywords : Management


Total quality management implementation in the healthcare industry: Findings from Libya

Mine HALIS; Mohammed R. TWATI; Muhsin HALIS

Management Issues in Healthcare System, 2017, Volume 3, Issue 1, Pages 4-21
DOI: 10.33844/mihs.2017.60466

The study researches the applied principles to achieve Total Quality Management (TQM) at healthcare institutions. Main elements elaborated in accordance with field specialists and international standards. These principles, elements, and the associated processes were reflected on the healthcare industry and the specific requirements of its operations, management, and customers. In order to apply the literature study into the field, a case study of the healthcare industry in Libya is adopted. The research method was to survey hospital staff from all levels and in several institutions about the basic principles of TQM at their workplace. The participants were also asked about the work methods, their awareness about the importance of TQM, the usage of modern technology by their institutions, utilization of resources, and the problems that may hinder the implementation of TQM the hospitals. The analysis of the survey indicated that the implementation of quality at Libyan hospitals is estimated at 33.6% with a significant lack of awareness about quality. A set of recommendation is then provided for hospital leadership for study and implementation.

The effect of management factors and job satisfaction on human resources efficiency: A case study of paramedical employees of public hospitals in Ardabil

Nahideh Ghahremani Germi; Maryam Ghahremani Germi; Elshan Delghavi

Management Issues in Healthcare System, 2015, Volume 1, Issue 1, Pages 18-37
DOI: 10.33844/mihs.2015.60247

The present study aimed to investigate the effect of management factors and job satisfaction on human resources efficiency. This study was carried out through a survey method using questionnaires as the main instrument. The questionnaires of the study included both job satisfaction and efficiency questionnaire. The population of the study consisted of 2000 paramedical staff of hospitals affiliated to medical sciences of Ardabil. Cochrans formula was used to determine the sample size. According to this formula, the number of sample was equal to 322.  Pearsons correlation coefficient was used to test the hypotheses. The results showed that management factors had a significant positive correlation with human resources efficiency.