Keywords : Training

Predictors of Satisfaction of Family Medicine Academy Trainers in Family Medicine Residency Training in Saudi Arabia

Aminah Adil Al-Sulaiman; Nada Abdul-Rahman Al-Bunaian

Management Issues in Healthcare System, 2021, Volume 7, Issue Issue 1, Pages 1-10
DOI: 10.33844/mihs.2021.602334

This study aims to identify the predictors of job satisfaction and perceived barriers of high-quality training among Faculty Members in the Family Medicine Postgraduate Program. This study is a cross-sectional quantitative study with a sample size of 50 trainers in the Family Medicine Postgraduate training program in the Kingdom of Saudi Arabia. A validated survey was used, and the items' response categories were on the 5 Likert Scale. The data was collected through a web-based survey link, and focus group interviews were conducted to stress needs and recommendations. From 50 trainers, 32 have responded to the job satisfaction survey. Among them, 69.7% reported they were satisfied or very satisfied with their jobs (9.1% and 60.6% reported being very satisfied and satisfied, respectively). Of all the statistically significant Job satisfaction predictors, six were Trainers’ rating of their Administrative Department, one was a health status variable, and two were among burnout rating. Job satisfaction is a Multi-Dimensional construct that includes stress and burnout variables and depends on the trainers’ perception of their work-life experience and environment. Although the job satisfaction among Family Medicine training was high, further efforts should be implemented to improve the job life and satisfaction by addressing multiple constructs.

Do Not Panic! Enhancing Service Recovery of Nursing Services

Maha Mohammed Yusr; Mohamad Zainol Abidin Bin Adam; Dayang Nor Saina Bt Azzeni; Wan Mohd Azwan Bin Abaid

Management Issues in Healthcare System, 2018, Volume 4, Issue 1, Pages 29-41
DOI: 10.33844/mihs.2018.60279

Service recovery has been an important issue due to broader social and economic context that shows greater demand for health, care and support which can be concluded that it is critical to study the health care services. Predicting that factors such as top management leadership, teamwork, empowerment, training and commitment is critical to be understood because all these factors will affect the motivation and attitude of employees toward service recovery. Furthermore, employee is one of the source of sustainable competitive advantage to organisations. Nursing staffs are the ones who have variety of jobs to perform and need to juggle with many jobs at many places in the medical profession. Hence, there is no doubt that failure in their service might occur and service recovery is very crucial to make sure that nurses will perform better in service recovery. This study, therefore, aims to determine the factors influencing service recovery among public nurses.  Nurses from various public hospitals in Seberang Perai Utara, Pulau Pinang were chosen as respondents for this study. A total number of 400 questionnaires were distributed to respondents using simple random sampling method. Only 368 questionnaires were returned and used for analysis. The results of correlation analysis and regression analysis have shown that three independent variables (empowerment, training and commitment) had a significant relationship and influenced service recovery. In conclusion, the findings in this study revealed that nurse’s commitment is the most critical factors in service recovery.