Keywords : Healthcare

Total quality management implementation in the healthcare industry: Findings from Libya

Mine HALIS; Mohammed R. TWATI; Muhsin HALIS

Management Issues in Healthcare System, 2017, Volume 3, Issue 1, Pages 4-21
DOI: 10.33844/mihs.2017.60466

The study researches the applied principles to achieve Total Quality Management (TQM) at healthcare institutions. Main elements elaborated in accordance with field specialists and international standards. These principles, elements, and the associated processes were reflected on the healthcare industry and the specific requirements of its operations, management, and customers. In order to apply the literature study into the field, a case study of the healthcare industry in Libya is adopted. The research method was to survey hospital staff from all levels and in several institutions about the basic principles of TQM at their workplace. The participants were also asked about the work methods, their awareness about the importance of TQM, the usage of modern technology by their institutions, utilization of resources, and the problems that may hinder the implementation of TQM the hospitals. The analysis of the survey indicated that the implementation of quality at Libyan hospitals is estimated at 33.6% with a significant lack of awareness about quality. A set of recommendation is then provided for hospital leadership for study and implementation.

Innovation in public healthcare systems: Do we really understand its potential

Dinesh K. Arya

Management Issues in Healthcare System, 2016, Volume 2, Issue 1, Pages 52-63
DOI: 10.33844/mihs.2016.60367

This paper explores the concept of innovation and evaluates its relevance to public healthcare services. A comprehensive review of innovation in public healthcare systems was done to identify a source of analysis or commentary. This was done with the intention of exploring important considerations in relation to the progress of innovation within public health services. There are a number of factors in the public healthcare systems that need some tough challenges in implementing innovation; however, the environment is ripe for public health services to implement innovation. Various considerations and strategies for enabling public healthcare organizations and implementing innovation were identified.