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Total quality management implementation in the healthcare industry: Findings from Libya

    Authors

    • Mine HALIS
    • Mohammed R. TWATI
    • Muhsin HALIS
,
10.33844/mihs.2017.60466
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Abstract

The study researches the applied principles to achieve Total Quality Management (TQM) at healthcare institutions. Main elements elaborated in accordance with field specialists and international standards. These principles, elements, and the associated processes were reflected on the healthcare industry and the specific requirements of its operations, management, and customers. In order to apply the literature study into the field, a case study of the healthcare industry in Libya is adopted. The research method was to survey hospital staff from all levels and in several institutions about the basic principles of TQM at their workplace. The participants were also asked about the work methods, their awareness about the importance of TQM, the usage of modern technology by their institutions, utilization of resources, and the problems that may hinder the implementation of TQM the hospitals. The analysis of the survey indicated that the implementation of quality at Libyan hospitals is estimated at 33.6% with a significant lack of awareness about quality. A set of recommendation is then provided for hospital leadership for study and implementation.

Keywords

  • Quality
  • Management
  • Healthcare
  • Libya
  • Standards
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    • PDF Download: 5,337
Management Issues in Healthcare System
Volume 3, Issue 1
2017
Page 4-21
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  • Article View: 893
  • PDF Download: 5,337

APA

HALIS, M., R. TWATI, M., & HALIS, M. (2017). Total quality management implementation in the healthcare industry: Findings from Libya. Management Issues in Healthcare System, 3(1), 4-21. doi: 10.33844/mihs.2017.60466

MLA

Mine HALIS; Mohammed R. TWATI; Muhsin HALIS. "Total quality management implementation in the healthcare industry: Findings from Libya". Management Issues in Healthcare System, 3, 1, 2017, 4-21. doi: 10.33844/mihs.2017.60466

HARVARD

HALIS, M., R. TWATI, M., HALIS, M. (2017). 'Total quality management implementation in the healthcare industry: Findings from Libya', Management Issues in Healthcare System, 3(1), pp. 4-21. doi: 10.33844/mihs.2017.60466

VANCOUVER

HALIS, M., R. TWATI, M., HALIS, M. Total quality management implementation in the healthcare industry: Findings from Libya. Management Issues in Healthcare System, 2017; 3(1): 4-21. doi: 10.33844/mihs.2017.60466

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